Job Purpose
Service Engineer is responsible for the installation, inspection, repair, and Preventive maintenance, troubleshooting of office Imaging products at the customer site.
Job Responsibilities
• Provide supervisory and technical support to customers regarding technical problems and ensure the Optimum Customer Satisfaction.
• Maintain a professional appearance and manner at all times, consistent with client and GCG-OI expectations.
• Attend the Service Calls within committed Response Time.
• Ensure that follow-up work requirements are referred back to the appropriate IT Administrators, Machine In-charge & Operators to enable necessary action and recommendations to customers
• Maintain Good Rapport with the IT Administrators, Machine In-charge & Operators.
• Write technical reports, recording any customer complaints and forwarding to the responsible department.
• Keep the machines up-to-date and provide training to customers when required during Installation of new equipment. Upgrade in time the Firm wares and modification kits as and when advised by Manufacturer.
• Ordering of spare parts when required and Follow up on the Pending Calls for Spares.
• Focus on making a reasonable Estimation on non-contractual machines; and strive for Cost Savings on Contractual machines.
• Seek for opportunities for Consumable Sales and Contract Conversions and provide the Leads to Service Manager.
• Advise the Customer on Trade-in of their old equipment with a new one and submit the Equipment sales need to the Service Manager.
Job Requirements
• Minimum- A graduate degree in electronics engineering discipline. MBA is a plus or diploma in IT
• At least 3+ years of experience in the Office Automation industry
• Networking Skills, Configuration Skills
• Technical Diagnostic skills
• MS office, PLC Programming
• A proven, successful track record
• Advanced IT skills
• Develop and sustain strong customer relationships
• You also need to possess exceptional communication skills with the ability to work in a multi-cultural environment.
*** تقدم على الرابط التالي : Apply on the following link ***
اضغط هنا
للمزيد من التفاصيل ☎
اضغط هنا
ليست هناك تعليقات:
إرسال تعليق